Q: Why did you start Members Primary Care?

We saw how traditional healthcare was failing patients—rushed visits, long waits, and too many barriers between patients and their doctors. We started Members Primary Care to give patients what they deserve: more time, better care, and complete privacy.

Q: What if I have insurance?

That's great! Keep it for specialists, imaging, and hospital visits. Your membership with us covers all your primary care needs—without copays, deductibles, or insurance delays.

Q: I have good insurance—why would I need this?

Insurance might cover your visits, but it doesn't guarantee:

🔹 Same-day or next-day appointments

🔹 Direct communication with your doctor

🔹 Long, unrushed visits

🔹 Privacy—where only your doctor knows your health information

Q: How many visits can I have per month?

UNLIMITED! Whether you need one visit or ten, your membership covers it—without copays, office fees, or deductibles. 

Q: What happens if I need a specialist or imaging like an MRI?

🔹 Dr. Bortman or Dr. Guo will coordinate any referrals or imaging orders

🔹 You can use your insurance for outside services

🔹 No insurance? We'll help you find affordable cash-pay options

Q: How do I pay for membership?

We offer automatic payments annually or quarterly—whichever works best for you.

Q: Can I cancel anytime?

Yes! There are no long-term commitments. After the first 90-day trial period, if you decide not to continue with your membership at Weight Management Program or the Platinum Membership, just give us 30-day written notice.

Q: Is membership-based care expensive?

No! Many people assume "membership-based" means luxury prices, but our model is designed to be affordable and accessible. We're here to bring better care to more people—not just a select few.